FAQ
ABOUT THE PRODUCT
Do I choose 1/4" or 3/16" for a gun belt? Choose 1/4" for the ultimate gun belt. These are the thickest and stiffest gun belts we make.
If 1/4" is just too thick for you and you want a belt that is still a great gun belt but want it to be more manageable choose the 3/16" thickness.
Our Ultimate BULLBELT® is made with 15 oz leather and is approximately 1/4 inch thick. Four quarters stacked up is roughly the thickness of our Ultimate BULLBELT®. Our Everyday BULLBELT® is made with 13 oz leather and is approximately 3/16 inch thick. Three quarters stacked up is roughly the thickness of our Everyday BULLBELT®.
Click here for our comparison chart of our Ultimate BULLBELT® and Everyday BULLBELT®.
Where are your products made and who makes them? Our belts are made by us. All our products are made by hand in three of our locations. Non-leather goods like belly bands and concealment T-shirts are made in our Indiana USA location. Our leather belts, holsters, and other heavy leather work is done in our LaGrange, Indiana and Shipshewana, Indiana facilities.
How long will it take to make my order? All our products are made by us in our own facilities. Most products take 2-5 business days to manufacture. As soon as your product is produced in our shop it is ready to ship. Depending on the method of shipping, it will usually arrive in 2-4 days. Some items we make to stock in our inventory and are ready to ship same day.
ABOUT ORDERING
How do I find the right size belt? Click here for our belt sizing page.
Where can I find the status of my order? If you created an account when placing your order, simply go to the “My Account” link at the top of the site, log in, and view your Order History. If you did not create an account, you can email sales@daltechforce.com, use our “Contact Us” form or CHAT with us on messenger, and we would be happy to help you find out the status of your order.
I created an account after I placed my order. Now I can’t find my order in my Order History. What do I do? You can contact us, with your order number, and we would be happy to help with adding your order to your account.
Can I use a coupon on my order? We offer a lot of coupons for various reasons and you can use a coupon code that we give you through email.
ABOUT SHIPPING
How long will it take to get my order? Daltech Force® products are all hand-crafted as ordered, so it usually takes 2-5 business days to make your items and then they ship out of our Indiana facility. In transit time through the post office varies but is usually 2-4 days.
Is my order insured in transit? No, the free shipping we provide is USPS First Class and is not insured. The USPS Priority Mail upgrade does provide some insurance through USPS. See the USPS website for coverage and restrictions. Daltech Force® is not responsible for lost, stolen, or otherwise undelivered packages once they leave our facility.
ABOUT THE WARRANTY
What is your warranty?
Leather Goods: Limited Lifetime Warranty to fix or replace:
Daltech Force® will cover any defects in materials, construction, or workmanship on all leather products that we sell for the lifetime of the product. Loss of screws is not covered under this warranty.
Elastic Carry Products: One Year Limited Warranty to fix or replace:
Daltech Force® will cover any defects in materials, construction, or workmanship on all elastic carry products for up to one year.
Just return the product to us, we will repair or replace any item found defective in material, construction or workmanship under normal use. This excludes damage from misuse or abuse. Minor imperfections and slight color variations are normal for a real leather belt since it is a natural product. Cuts on the belt from a sharp holster clip or other equipment that damages the belt is not covered although we are glad to take a look and fix it. If you use your belt for a tow strap (and this has happened) we can not replace it for free. Let us know however, because that would make a great story...
We will not repair a product if it has been misused, damaged by an accident or if the product is not under warranty. Please note that any alteration you do to the product will void the warranty. We will only replace a product with the exact same style, color, and size as originally ordered. We are not able to replace a belt due to weight gain/loss. Each situation is different, so please contact us.
The customer must pay to send the product back to us if it is not a defect. If you notice a defect when you open you package we pay the shipping both ways for a replacement. If you are exchanging for size see below. Please always contact us by email at sales@daltechforce.com to get a Return Authorization Number (RA#) to ship back your merchandise. Returns without an RA# on the box or a note inside with the RA# will be delayed until we figure out what you would like done.
ABOUT RETURNS/EXCHANGES
Hassel-free returns/exchanges!*
We are rated 5 STAR ★★★★★ for Customer Service!
All returns/exchanges MUST have a Return Authorization number. Please email or leave a message on messenger with us in order to begin your return or exchange. Once you have your Return Authorization number, you are ready to ship it back, using the method of your choice.
I need to return a belt I don't like and I want a refund. What do I do?
1. Contact us to receive your Return Authorization number.
2. Ship it back with the Return Authorization number on the box.
3. When we receive your item in NEW condition with tags in place, we will issue a refund of your total purchase minus a 15% restocking fee.
I like the product, but I ordered the wrong size and I need to exchange it for another size. What do I do?
1. Contact us to receive your Return Authorization number with in 14 days.
2. Ship it back with the Return Authorization number on the box.
3. When we receive your item in NEW condition with tags in place, we will make the new size and ship it out free of charge.
OR...
3. Instead of waiting for us to receive it, go online and order your item in the correct size to get your new product made and shipped ASAP. When we receive your first product back in NEW condition with tags in place, we will refund the original order on your credit card.
*Items bought under the Clearance section are As Is, Non-Returnable, Non-Refundable, Non-Exchangable because they are sold at or below cost. Please be sure of your size before ordering!